{"id":4578,"date":"2025-10-17T09:02:42","date_gmt":"2025-10-17T07:02:42","guid":{"rendered":"https:\/\/engineering-automation.de\/?p=4578"},"modified":"2026-07-13T13:17:13","modified_gmt":"2026-07-13T11:17:13","slug":"ki-gestuetzter-serviceassistent-generative-ki-optimiert-support-bei-klaas-alu-kranbau","status":"publish","type":"post","link":"http:\/\/engineering-automation.de\/en\/ki-gestuetzter-serviceassistent-generative-ki-optimiert-support-bei-klaas-alu-kranbau\/","title":{"rendered":"AI-supported service assistant: Generative AI optimizes support at Klaas Alu-Kranbau"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4578\" class=\"elementor elementor-4578\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2bfb74 e-con-full e-flex e-con e-parent\" data-id=\"d2bfb74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d65030e e-con-full e-flex e-con e-child\" data-id=\"d65030e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f46ac4a elementor-widget elementor-widget-heading\" data-id=\"f46ac4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">News<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bacd973 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"bacd973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Intelligenter Service-Assistent mit Generativer KI im Kranbau<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97ecf29 mdw-horizontal-scroll e-flex e-con-boxed e-con e-parent\" data-id=\"97ecf29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-adcb977 e-con-full e-flex e-con e-child\" data-id=\"adcb977\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3291b81 e-con-full e-flex e-con e-child\" data-id=\"3291b81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3edde elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fb3edde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">news article<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a4d872 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5a4d872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><span style=\"background: #fff\">Intelligenter Service-Assistent mit Generativer KI im Kranbau<\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f23d54e elementor-widget__width-inherit mdw-reveal-animation-left  animated-slow elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"f23d54e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;flash&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ebene_1\" viewbox=\"0 0 491.31 429.49\"><polygon points=\"48.9 0 0 63.57 138.68 204.34 .63 339.1 57.08 401.2 257.23 204.34 48.9 0\"><\/polygon><rect x=\"195.08\" y=\"353.66\" width=\"296.23\" height=\"75.82\"><\/rect><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a6932 elementor-widget elementor-widget-text-editor\" data-id=\"33a6932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Generative K\u00fcnstliche Intelligenz er\u00f6ffnet neue M\u00f6glichkeiten, Unternehmen bei wissensintensiven Aufgaben zu unterst\u00fctzen. Insbesondere dort, wo gro\u00dfe Informationsmengen verarbeitet und Erfahrungen systematisch genutzt werden m\u00fcssen, k\u00f6nnen KI-gest\u00fctzte Assistenzsysteme Prozesse effizienter gestalten und Mitarbeitende im Arbeitsalltag entlasten.<\/p><p>Vor diesem Hintergrund hat das Fraunhofer IEM gemeinsam mit Klaas Alu-Kranbau ein digitales Assistenzsystem entwickelt, das generative KI nutzt, um Erfahrungswissen gezielt bereitzustellen \u2013 ein Projekt, das den Transferansatz des Leistungszentrums Engineering Automation exemplarisch aufzeigt.<\/p><p>\u00a0<\/p><div class=\"fhg-content fhg-richtext\"><h4><span style=\"color: #00ccff;\">Digital support for service<\/span><\/h4><p data-start=\"923\" data-end=\"1164\">The goal: to enable service teams to access relevant knowledge more quickly in order to solve problems efficiently. The starting point was the increasing complexity of service\u2014caused by a growing variety of products in the portfolio.<\/p><p data-start=\"1166\" data-end=\"1499\">Nach einer gemeinsamen Analyse der Serviceprozesse entwickelten Klaas Alu-Kranbau und das Fraunhofer IEM ein Konzept f\u00fcr einen intelligenten KI-basierten Assistenten. In Workshops baute das Unternehmen zun\u00e4chst Wissen im Bereich generativer KI auf, bevor erste Anforderungen f\u00fcr eine unternehmensspezifische L\u00f6sung erarbeitet wurden. So entstand die Grundlage f\u00fcr ein Assistenzsystem, das sich an den Anforderungen des Unternehmens orientiert und den Arbeitsalltag im Service gezielt unterst\u00fctzt.<\/p><p data-start=\"1166\" data-end=\"1499\">\u00a0<\/p><h4><span style=\"color: #00ccff;\">Knowledge-based service process<\/span><\/h4><p>Zentraler Bestandteil ist ein durchg\u00e4ngiger Workflow, der Daten aus Servicef\u00e4llen erfasst und nutzbar macht. Techniker:innen finden so innerhalb weniger Sekunden vergleichbare F\u00e4lle und erhalten gezielte Unterst\u00fctzung bei der Probleml\u00f6sung. Dadurch lassen sich Informationen schneller auffinden und Serviceanfragen effizienter bearbeiten.<\/p><p>Der Mehrwert liegt in einer verbesserten Kundenorientierung, effizienteren Abl\u00e4ufe und einem modernen internen Wissensmanagement. Gleichzeitig tr\u00e4gt das System dazu bei, wertvolles Erfahrungswissen dauerhaft im Unternehmen zu sichern und f\u00fcr zuk\u00fcnftige Servicef\u00e4lle verf\u00fcgbar zu machen. Das Projekt zeigt exemplarisch, wie generative KI Unternehmen dabei unterst\u00fctzen kann, den technischen Service zukunftsf\u00e4hig weiterzuentwickeln.<\/p><\/div><p class=\"translation-block\">Are you also interested in this topic? 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class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"http:\/\/engineering-automation.de\/en\/news-events-generative-ki-in-der-engineering-automation\/\" >\n\t\t\t\t\t\t\tClick here for the news articles\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p class=\"translation-block\">How can technical service be made more efficient as product diversity increases? Together with Klaas Alu-Kranbau, Fraunhofer IEM has developed a digital assistance system that uses generative AI to provide experience-based knowledge in a targeted manner \u2013 a project that exemplifies the transfer approach of the <b>Engineering Automation High-Performance Center<\/b>.<\/p>","protected":false},"author":4,"featured_media":4590,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4578","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>KI-gest\u00fctzter Serviceassistent: Generative KI optimiert Support bei Klaas Alu-Kranbau<\/title>\n<meta name=\"description\" content=\"Gemeinsam 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